From engineering and technical consulting to product leadership in CRM, support, sales, and digital channel transformation.
Leading CRM cluster initiatives focused on customer experience, digital transformation, process automation, and business efficiency across banking channels.
Led CRM product development, stakeholder alignment, roadmap execution, and process improvements for banking teams and customer-facing operations.
Managed product development and delivery for VAT refund-related services.
Owned customer identification services, working across product development, cross-functional collaboration, and service improvement.
Led IVR chat and chatbot products, focusing on digital communication, customer service automation, and product delivery.
Supported Agile transformation, team practices, IT leadership, and business transformation initiatives.
Defined product vision, managed backlog, prioritized needs, oversaw development stages, acted as a liaison between stakeholders and teams, and evaluated product progress at each iteration.
Managed vendor relationships, meetings, negotiations, contracts, service expectations, statements of work, and vendor performance.
Created business analysis, defined problems, opportunities and solutions, supported budgeting, forecasting, planning, monitoring, financial modelling, pricing, reporting, and business requirements.
Developed business relationships, explored market opportunities, negotiated deals, coordinated requirements, and supported business growth.
Developed partnerships, identified business opportunities, supported negotiations, and worked on market development initiatives.